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Our philosophy at Synthesizer Service

We are synthesizer freaks, so we are at home in any kind of analogue or digital synthesizer or sampler. Our specialities are service, repair, restoration and own developments for many vintage synthesizers (upgrades, modifications, MIDI interfaces, sounds and documents). Our main competence is the service and maintenance of equipment by Fairlight, PPG, OSC and Elka Synthex.

Our success is based on four pillars:  

  1. Technical competence
  2. One hundred per cent customer orientation
  3. Highest demand on quality
  4. Effective repair and service
     

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1. Technical competence

For the successful and economical repair of music electronics the technical competence is extremely important. We are specialized in high end systems like PPG, Fairlight, Rhodes Chroma or Elka Synthex, exotic stuff like OSC OSCar, and of course any other analogue or digital synthesizer built in the recent 30 years.

Since we have testings systems by PPG, Synthex, Rhodes Chroma and Fairlight equipment in our service department, you only have to send the defective card, not the whole PPG Wave, Synthex synthesizer or CMI mainframe. Because you only have to send us a tiny card you can save a lots of money. We can put your defective card into our service units and do a very fast and cost effective job!

Please find below some of the instruments we have successfully repaired.
 

API: API 2500
ARP: Odyssey, ARP 2600, Avatar..
Cheetah: MS-6
Digidesign: Digi oo2
DK: Synergy II
Doepfer: A-100 Modular System, MCV-1, ...
Elka: Synthex (also repair of Synthex Voiceboards only)
EMU Systems: Emulator 2, Orbit, Morpheus, Drumulator, etc...
Ensoniq: ESQ-1, SQ-80, Mirage
Eventide: H-3000 Serie
Fairlight: CMI I, CMI II und CMI IIX (also repair of Channel Cards only) 
Genelec: 1031 A, 1032 A
Kawai: K5, K5000
Korg:  EX-8000, Wavestation, DSS-1, Polysix, Poly-61, Mono Poly, Poly 800, MS 10, MS-20, PS-3100, Korg Trident..
Lexicon: PCM 70, PCM 80, 200, 300, LXP-1, etc.
Moog: Mini-Moog, Memorymoog, Micro Moog, Moog Modular System …
MOTM: Synthtech MOTM Modular Synthesizer
NED: Synclavier II
Oakley: Modular Synthesizer
OSC: OSCar
Oberheim: OB-1, OB-8, OB-X, Matrix 6, Matrix 12, Xpander, OB-MX, Cyclone, DPX-1, DX, etc.
PPG: Wave 2, Wave 2.3, Wave 2.2, EVU (also repair of boards only)
Rhodes: Chroma (also repair of boards only)
RME: Fireface 800
Roland: System 700, Jupiter 6, JX-3P, JX 8P, JX10, D-50, Juno 106, Juno 60, SH-101, TR808, TB 303, TR 909, MKS 30, etc.
Sequential:  Prophet 5, Prophet 10, Prophet VS, Pro One, Prophet 600, SixTrak, ...
SSL: Bus Compressor, various modules
Teisco:  110 F
Waldorf: Microwave I, Pulse, 4-Pole
Yamaha: TX-802, DX-7, SY-1, A-3000, TX81Z, TG-77, etc.
Zoom: Various effect units

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2. One hundred per cent customer orientation

The personal contact to you is important for us. Beginning from the first contact you will be individually looked after by a contact person. We will support you
at the local fault delimitation, the transport, inform you regularly about the status and give you beside the invoice a detailed service report. So you are well informed about the status of your synthesizer´s service. 

If you want us to repair your music equipment, you have to do only two things, no matter if you are at home in Vienna, Cologne, Hollywood, or Sydney:

We will organize the remaining things! 

If you are in the area in or around Vienna we offer you our individual transport service.

If you are an international customer we can organize our long term partner forwarding agency and additionally care about the customs declaration. The forwarding agency will call you for an appointment for picking up your unit. After repair the same cargo company will contact you when they can deliver your unit. Our forwarding agency operates world wide!

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3. Highest demand in quality

Quality management is more than a modern headword, it is part of our business philosophy. Predefined internal processes and a mature customer care system supports us to be the high quality service partner which is highly appreciated by our customers.

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4. Fast and cost effective repair or service

Comprehensive know how, modern measuring instruments, a tight time management and an extensive spare part stock is the guarantee for a fast repair.

We offer two service classes according to the urgency of the repair:

    • Express service (immediate repair; weekend and night hours; 125,- Euro net per hour)
    • Priority service (immediate repair; working days; 100,- Euro net per hour)
    • Economy service (first in / first out principle; 75,- Euro net per hour)

At normal exploitation a repair (rate model "Economy class") lasts approximately 10 working days. According to its arrival the equipment will be queued, repaired and after payment immediately shipped back to the customer.

In urgent cases we can repair immediately (rate model "Priority class"). Your unit will be repaired immediately after arrival in our service center. After repair and payment the unit will be shipped back to the customer.

Of course it is a prerequisite that all necessary spare parts are on stock or available.

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(C) Virtual Music´s Vintage Synthesizer Repair Service
 Changes without notice!
Last modified: 02.09.16